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6 min read • Updated Oct 7, 2026

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Sankra Casino Data Protection Overview

Data protection applies to every account we open, with GDPR as the standard behind our privacy notice. Verification documents are reviewed within 10 days in most cases, and we keep records only as long as our account and AML obligations require.

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What Data We Collect at Sankra Casino

At Sankra Casino we collect the information needed to open an account, verify identity, process payments and meet anti-money-laundering obligations under the 5th EU AML Directive. The table below sets out the main categories, why we hold them and typical examples.

Data typePurposeExamples
Registration dataAccount creation and identityEmail, date of birth, country, phone number, gender, full name, social security number, zip code, username
KYC documentsVerification before withdrawalID card, passport or driving licence, proof of address, payment method ownership proof, source of wealth or funds, bank ID
Marketing dataPersonalised promotionsCookies and gameplay analysis, including machine learning, used only with consent

Registration data is collected once at sign-up, while KYC documents are requested when verification is triggered and must be supplied within 30 days of our request.

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Our Privacy Policy and How We Protect Your Data

Our privacy notice is based on GDPR, and we rely on advanced SSL encryption and secure payment systems to protect data in transit. Where data is transferred outside the EU/EEA, this is done under Standard Contractual Clauses, the standard legal basis GDPR provides for such transfers.

Who we share data with

We share data with payment providers and game providers to process deposits, withdrawals and gameplay, with fraud prevention agencies to protect accounts, with marketing partners where consent has been given, and with regulators where required. We may also respond publicly to complaints posted on review sites or forums, using account details to verify the complaint is genuine.

Marketing and consent

Personalised promotions are built from cookies and gameplay analysis, including machine learning techniques, and are only sent with direct marketing consent. This consent can be withdrawn at any time through account settings or by contacting support, after which personalised offers stop. Details of current offers can be found in our bonus terms, which are separate from how your data is processed.

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How Data Protection Works in Practice

Several concrete rules sit behind our privacy approach, covering identity checks, account access and complaint handling.

  • One account per person, household address, phone number, email and IP address — duplicates are closed and any winnings are voided.
  • KYC documents must be submitted within 30 days of a request, and review is usually completed within 10 days once submission is complete.
  • Additional checks, including a phone call or face verification, may be carried out before an account is cleared.
  • Electronic correspondence, including notices about your data, is deemed received within 5 business days of being sent.
  • Complaints about data handling should be sent from your registered email, with the subject line containing the word COMPLAINT, your username and full registered name.
  • Unresolved complaints are escalated in writing and an outcome is given within 10 days, extended for complex cases, by our Complaints Resolution Committee.

These steps apply whether you manage your account through our account login or set up payment details through our payment methods.

Questions About Privacy and Your Data

  1. What personal data does Sankra Casino collect at registration? At registration we collect email, date of birth, country, phone number, gender, full name, social security number, zip code and username. This data is used to create and secure your account under our GDPR-based privacy notice.
  2. Does Sankra Casino transfer data outside the EU/EEA? Yes, data may be transferred outside the EU/EEA, and this is carried out under Standard Contractual Clauses, the legal mechanism GDPR sets out for such transfers. No other method of transfer is described in our terms.
  3. Who do you share my data with? We share data with payment providers and game providers to process transactions and gameplay, with fraud prevention agencies, with marketing partners where consent is given, and with regulators where required. We may also respond publicly to complaints raised on review sites or forums.
  4. How long do I have to submit verification documents? Verification documents, such as ID, proof of address and proof of payment method ownership, must be submitted within 30 days of our request. Review is usually completed within 10 days once submission is complete, though complex cases can take longer.
  5. How is my data protected during transactions? We use advanced SSL encryption and secure payment systems to protect data during deposits and withdrawals. These measures sit alongside our account verification checks, which may include a phone call or face verification before some transactions are cleared.
  6. Can I stop receiving personalised marketing? Personalised promotions are built from cookies and gameplay analysis, including machine learning, and are sent only with your direct marketing consent. You can withdraw this consent through your account settings or by contacting support at any time.